Embracing Diversity Refund & Returns Policy
Thanks for shopping at Embracing Diversity!
If you are not entirely satisfied with your purchase, we’re here to help.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Late or missing refund
If you haven’t received a refund yet, contact your credit card company or bank as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at Dania@EmbracingDiversity.us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email at Dania@EmbracingDiversity.us.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Product with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
If you have any questions on how to return your item to us, contact us by emailing Dania@EmbracingDiversity.us.